Apple Gets Sued for 20-inch iMac Screen Quality

April 1, 2008 at 2:26 am 1 comment

Kabateck Brown Kellner, LLP press release on March 31, 2008:

APPLE SUED FOR iMAC DECEPTION
Inflated Claims, Concealed Inferiorities of New 20-inch iMac

Los Angeles – Apple deceptively marketed its new 20-inch iMac in a way that grossly inflated the capabilities of its monitor, which is vastly inferior to the previous generation it replaced, according to a federal class action lawsuit filed today by Kabateck Brown Kellner, LLP.
According to the suit, filed in the U.S. District Court, Northern District of California in San Jose, Apple is deceiving consumers by concealing that the new 20-inch iMac monitors are inferior to the previous generation’s and those of the new 24-inch iMac. In addition, the monitors are incapable of displaying “millions of colors,” despite Apple’s marketing claims.
Apple’s newest iMac – an “all-in-one” desktop computer that combines the monitor into the same case as the CPU – was unveiled in August 2007.
“Apple is duping its customers into thinking they’re buying ‘new and improved’ when in fact they’re getting stuck with ‘new and inferior,’” said Brian Kabateck, Managing Partner of Kabateck Brown Kellner.  “Beneath Apple’s ‘good guy’ image is a corporation that takes advantage of its customers. Our goal is to help those customers who were deceived and make sure Apple tells the truth in the future.”
Apple told consumers that both the 20-inch and 24-inch iMacs displayed “millions of colors at all resolutions.” Indeed, the new 24-inch iMacs display 16,777,216 colors on 8-bit, in-plane switching (IPS) screens, as did the previous generation of 20-inch iMacs. But the new 20-inch iMac monitors do not even come close, displaying 98% fewer colors (262,144).
While Apple describes the display of both the 24-inch and 20-inch iMacs as though they were interchangeable, the monitors in each are of radically different technology. The 20-inch iMacs feature 6-bit twisted nematic film (TN) LCD screens, the least expensive of its type.
The 20-inch iMac’s TN screens have a narrower viewing angle, less color depth, less color accuracy and are more susceptible to washout across the screen.
Apple’s Web site tells consumers that “No matter what you like to do on your computer — watch movies, edit photos, play games, even just view a screen saver — it’s going to look stunning on an iMac.” 
In fact, the inferior technology of the 20-inch iMac is particularly ill-suited to editing photographs because of the display’s limited color potential and the distorting effect of the color simulation processes.
“Apple is squeezing more profits for itself by using cheap screens and its customers are unwittingly paying the price,” Kabateck said.
Kabateck Brown Kellner, LLP is one of the nation’s foremost consumer law firms. Its clients have won more than $750 million against Google, Farmer’s Insurance, Eli Lilly and other major corporations. As a plaintiff’s-only firm, Kabateck Brown Kellner is always on the consumers’ side.

Thanks to Yusef K. Robb for the heads up.

D.S.

Entry filed under: AAPL shares, iMac. Tags: , , .

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1 Comment Add your own

  • 1. Paul  |  July 11, 2008 at 11:42 am

    Do you have an update on the legal challenge? We have a 20″ iMac and have never been happy with the screen, its just not fit for purpose. I’m wondering whether we should cut our losses and sell it to someone who doesn’t have to work on it and buy a 24″ or whether apple will have a product recall when they finally accept what everyones been saying.

    Reply

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